FAQ

This web portal is exclusively for B2B wholesale clients. To view product prices, you must first create an account. Once your account is approved, you'll have full access to pricing and other details. Let us know if you need any assistance with the registration process!

To stay updated on any discounts and promotions, make sure you can receive our emails! Whitelist our email sales@ahealthcare.gr so you don’t miss out on exclusive offers, new product announcements, and special deals. We regularly inform our customers about promotions, so keeping our emails in your inbox ensures you're always in the loop.

If you've forgotten your password, use the "Forgot your password?" option on our login page to reset it. Follow the easy instructions step-by-step.

All orders are dispatched from Europe either on the same day or the next day. We try to dispatch any order placed before 13:00 GMT+2 on the same day, although this may depend on daily order volumes and other factors. Please keep in mind that any orders placed on a Saturday, Sunday, or a public holiday will be processed on the following Monday or the next working day. During sales and promotional periods, delivery times may be slightly longer than normal.

For every order, we calculate shipping costs for both express and standard delivery options. You'll then be able to select your preferred shipping method, as delivery costs are the responsibility of the buyer.

No customs duties are applied to orders within the European Union. However, for deliveries outside the EU, import duties, taxes, and additional charges may apply and are the buyer’s responsibility.

Most orders placed within the EU are delivered the next day. However, delivery times can be affected by external factors, so while next-day delivery is typical, it cannot be guaranteed.

For express shipping, delivery times in Europe are 1 to 2 days, while delivery to the rest of the world typically takes 3 to 8 days. Standard shipping usually ranges from 4 to 8 days, depending on the destination. 

We ship our products to most countries worldwide. Delivery times outside Europe typically range from 3 to 8 days or more, depending on the destination. Please note that various factors beyond our control may affect these times. For example, while we ship orders on the same day and items often arrive the next day, packages destined for countries outside Europe might be held at customs for up to 5 additional days, resulting in a longer overall delivery time.

You will receive a shipping confirmation email once your order is dispatched from either warehouse. This email will contain information about which items have been shipped, their tracking numbers, and an estimated delivery time.

You can track your shipment in real time by logging into your account and navigating to the "My Account > Orders" section, where you’ll find your order’s tracking information. Also once your order is complete, you will automatically receive an email containing all tracking information. You can click the links in that email to track your order.

This status can occur during weekends or if there is a slight delay with your order. If this is the case, we will contact you to discuss how to proceed. Once your order is dispatched, you will receive a confirmation email with a tracking number.

Yes, you can order over the phone, by email, or via chat. Simply contact us and our team will assist you promptly. To avoid spelling mistakes, it is preferred that you order by email or live chat. You can use our live chat feature on our website for immediate help and to place your order directly.

We offer several secure payment methods, including debit cards, Visa, Mastercard, PayPal, and wire transfer.

The ‘expected soon’ status means that you will be able to order this article very soon. When it is available, you will be able to add it to your cart. You can also click the "Notify me when this product is back in stock" button and enter your email. You will be notified the minute the item arrives in our warehouse.

No, we only sell brand new equipment.